Welcome to Kyndly. By using our service, you agree to these terms. Please read them carefully.
1. Acceptance of Terms
By accessing and using Kyndly ("the Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these Terms of Service, please do not use the Service.
2. Description of Service
Kyndly provides an AI-powered customer service automation platform that processes customer emails and generates automated responses. The Service includes:
- Email monitoring and classification
- AI-generated draft responses
- Integration with Gmail, OpenAI, and other third-party services
- Subscription-based access to features
3. User Accounts
To use the Service, you must:
- Create an account with accurate and complete information
- Maintain the security of your account credentials
- Be at least 18 years old or have parental consent
- Not share your account with others
You are responsible for all activities that occur under your account.
4. Subscription and Payment
Kyndly offers subscription-based plans with different features and email processing limits:
- Starter Plan: $10/month - 10 emails/month, includes 30-day free trial
- Growth Plan: $49/month - 300 emails/month
- Scale Plan: $149/month - Unlimited emails
Payment terms:
- Subscriptions renew automatically each month
- You may cancel your subscription at any time
- Refunds are available within 30 days of initial purchase
- We use Stripe for secure payment processing
- Prices are subject to change with 30 days notice
5. API Keys and Third-Party Services
The Service requires integration with third-party APIs, including:
- Gmail API for email access
- OpenAI API for AI processing
- Printify API (optional) for order processing
You are responsible for:
- Obtaining and maintaining valid API credentials
- Complying with each third-party service's terms of service
- Any costs associated with third-party API usage
- Keeping your API keys secure
6. Acceptable Use
You agree not to:
- Use the Service for any illegal or unauthorized purpose
- Violate any laws in your jurisdiction
- Infringe on intellectual property rights
- Transmit any harmful code or viruses
- Attempt to gain unauthorized access to the Service
- Use the Service to send spam or unsolicited communications
- Abuse, harass, or harm others through the Service
7. Data and Privacy
We take your privacy seriously. Please review our Privacy Policy to understand how we collect, use, and protect your data.
Key points:
- We store email content temporarily for processing purposes
- API keys are encrypted and stored securely
- We do not sell your personal information
- You retain ownership of your data
8. Intellectual Property
The Service and its original content, features, and functionality are owned by Kyndly and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.
9. Limitation of Liability
To the maximum extent permitted by law, Kyndly shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:
- Your use or inability to use the Service
- Any unauthorized access to your data
- Errors or omissions in AI-generated responses
- Third-party service disruptions
10. Disclaimer of Warranties
The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to:
- Merchantability
- Fitness for a particular purpose
- Non-infringement
- Accuracy of AI-generated content
11. Modifications to Service
We reserve the right to:
- Modify or discontinue the Service at any time
- Change subscription plans and pricing with notice
- Update these Terms of Service
We will notify you of material changes via email or through the Service.
12. Termination
We may terminate or suspend your account immediately, without prior notice, if you breach these Terms of Service. Upon termination:
- Your right to use the Service will cease immediately
- We may delete your account and data after 30 days
- You remain liable for all charges incurred before termination
13. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Kyndly operates, without regard to its conflict of law provisions.
14. Contact Information
If you have any questions about these Terms, please contact us at:
Email: support@kyndly.app
Address: Kyndly Legal Department
By using Kyndly, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.