At Kyndly, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
1. Information We Collect
Personal Information
We collect information that you provide directly to us, including:
- Account Information: Name, email address, password
- Payment Information: Billing details processed through Stripe (we do not store credit card numbers)
- Profile Information: Agent name, signature, and custom SOP files
API Credentials
To provide our service, we securely store:
- Gmail API credentials (Client ID, Client Secret, Refresh Token)
- OpenAI API keys (for HECKMANSPOSSE users)
- Printify API credentials (optional)
Security: All API keys and tokens are encrypted using industry-standard encryption before storage.
Email Content
We temporarily access and process your customer emails to:
- Classify email issues and urgency
- Generate AI-powered draft responses
- Create customer service tickets
Email content is stored in our database for your reference and to improve service quality. We do not read your emails for any purpose other than providing the Service.
Automatically Collected Information
- Usage Data: Pages visited, features used, time spent
- Device Information: Browser type, operating system, IP address
- Cookies: Session cookies for authentication and functionality
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Service
- Process your customer emails and generate responses
- Manage your subscription and process payments
- Send you service updates and important notifications
- Respond to your support requests
- Monitor and analyze usage patterns to improve features
- Detect, prevent, and address technical issues or fraud
- Comply with legal obligations
3. Information Sharing and Disclosure
Third-Party Services
We share information with third-party services necessary to provide our Service:
- Gmail API: To access and process your emails
- OpenAI: To generate AI-powered email responses
- Stripe: To process payments (they receive billing information only)
- Printify: If you enable this integration for order processing
We Do Not Sell Your Data
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Legal Requirements
We may disclose your information if required to:
- Comply with legal obligations or court orders
- Protect and defend our rights or property
- Prevent fraud or security issues
- Protect the safety of our users or the public
4. Data Security
We implement robust security measures to protect your information:
- Encryption: All API keys and sensitive data are encrypted at rest
- HTTPS: All data transmission uses SSL/TLS encryption
- Access Controls: Strict employee access controls and authentication
- Regular Audits: Security reviews and vulnerability assessments
- Secure Infrastructure: Hosted on secure, reputable platforms
However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
5. Data Retention
We retain your information for as long as:
- Your account is active
- Needed to provide you with our Service
- Required to comply with legal obligations
- Necessary to resolve disputes or enforce agreements
After account deletion, we may retain certain information for up to 30 days for backup and recovery purposes, then permanently delete it.
6. Your Rights and Choices
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Export: Download your processed emails and data
- Opt-out: Unsubscribe from marketing emails (service emails may still be sent)
To exercise these rights, contact us at support@kyndly.app
7. Cookies and Tracking
We use cookies and similar technologies to:
- Keep you logged in
- Remember your preferences
- Analyze how you use our Service
You can control cookies through your browser settings, but disabling cookies may limit functionality.
8. Children's Privacy
Our Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last Updated" date
- Sending you an email notification
Your continued use of the Service after changes constitute acceptance of the updated Privacy Policy.
11. GDPR Compliance (EU Users)
If you are in the European Union, you have additional rights under GDPR:
- Right to data portability
- Right to object to processing
- Right to restrict processing
- Right to lodge a complaint with a supervisory authority
12. California Privacy Rights (CCPA)
California residents have the right to:
- Know what personal information is collected
- Know if personal information is sold or disclosed
- Opt-out of the sale of personal information
- Request deletion of personal information
- Not be discriminated against for exercising these rights
13. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Email: support@kyndly.app
Address: Kyndly Privacy Department
By using Kyndly, you acknowledge that you have read and understood this Privacy Policy.